MNP Frequently Asked Questions Only

General Issues

• What is mobile number portability?

o Mobile Number Portability (MNP) means you can keep your current mobile (or cellular) telephone number if you decide to change from one service provider (or operator) to another within an ECTEL region country (the Commonwealth of Dominica, Grenada, the Federation of St Kitts and Nevis, Saint Lucia and St Vincent and the Grenadines). In short, it is a process that allows you to change service providers without having to change your telephone number. So, switching between service providers would not mean having to go to the trouble of informing all your friends, family, colleagues, customers and clients that your telephone number has changed – it stays the same.

• What is porting?

o Porting is the term used by the operators (or service provider) to describe the process which moves your telephone number from one operator to another.

• When will number portability begin?

o You will be able to use the ECTEL MNP service from Monday 3rd June 2019. The Mobile Number Portability service is available to all mobile subscribers within in all ECTEL countries (the Commonwealth of Dominica, Grenada, St Kitts and Nevis, Saint Lucia and St Vincent and the Grenadines).

• Can I port my fixed or landline number?

o No - You will NOT be able to port your fixed or landline phone at this time. Fixed number portability will be launched at a later date once alternative fixed line services are available in each ECTEL island.

• Will I be able to keep my telephone number if I move to another ECTEL country?

o No, a number may only be ported within each ECTEL country.

• Will number portability also mean that I can switch my mobile telephone number to my landline telephone phone service?

o No, mobile telephone numbers can only be ported to other mobile telephone service providers.

• How much will it cost me?

o There are no charges for you to port your number. All porting (or switching) charges are met by the service providers.

o But your current provider may charge for unlocking your handset once you have ported your telephone number. You may wish to check with your current

                  Provider if handset unlocking charges will apply before you start the porting process. 

• Where can I get more information about number portability? 

• The NTRC and ECTEL has published information on number portability on their websites at [www.ntrc.dm NTRC’s Secretariat@ntrcdom.org ] or www.ectel.int/mnp.

For more information you may also contact the local NTRC [20 Cork Street Roseau Dominica. 767 4400627] or ECTEL’s Facebook page, https://www.facebook.com/ectel/, email mnp@ectel.int or telephone ECTEL at +1 758 458 1701.