Press Release – 26-10/18
Eastern Caribbean Telecommunications Authority (ECTEL)
For Immediate Release
Appointment of Chairman of ECTEL’s Council of Ministers
Castries – Saint Lucia – 26 th October, 2018 The Eastern Caribbean Telecommunications Authority (ECTEL) announces the appointment of the Honourable Kelver Darroux, Minister of Information, Science, Telecommunications and Technology of the Commonwealth of Dominica, as the new Chairman of ECTEL’s Council of Ministers for the period 1st October 2018 to 31st September 2019. Minister Darroux takes over from outgoing Chairman, Honourable Camillo Gonsalves, Minister of Finance, Economic Planning, Sustainable Development and Information Technology of St. Vincent and the Grenadines.
ECTEL thanks the outgoing Chairman of Council for his splendid leadership over the past year, and looks forward to the continued support of the Council of Ministers in the execution of activities for the year ahead.
As Chairman, Minister Darroux will lead the ECTEL Council of Ministers in its deliberations on important regulatory matters for the ECTEL Member States. These matters include the promulgation of the Electronic Communications Bill, along with the suite of accompanying Regulations, which are aimed at improving the quality of telecommunications services, and enhancing consumer protection. Also carded for implementation under Minister Darroux’s chairmanship, is the introduction of Number Portability for both fixed and mobile services. ECTEL extends its full support to the new Chairman and is committed to the execution of work plan activities during the year ahead.
Contact: Andrew Millet
Managing Director (Ag.), ECTEL
Tel: 758 458 1701/2
Mobile Customer Satisfaction Survey Results
FOR IMMEDIATE RELEASE
August 14, 2018
The National Telecommunications Regulatory Commission (NTRC) has finalized the compilation and analysis of the data collected during the first external mobile service customer satisfaction survey. We are pleased to present the same to the public through the local media, the press, and digitally through our website and social media. Post hurricane Maria, the NTRC heard many verbal complaints pertaining to the quality of service being experienced by the public. Whilst very few written complaints were received by the NTRC, there was no denying the impact hurricane Maria had on the quality of service. One of the major objectives of this survey was to capture the level of this impact from the consumer’s perspective. Over 500 persons were surveyed to ensure that our results would be statistically significant.
Executive Director of the NTRC, Craig Nesty stated, “This initiative is the first step towards ensuring that the customer’s interests are protected. Poor quality service is a double edge sword for consumers. It causes them to use much more of the service in order to derive the expected benefits and this increase in consumption results in much higher cost being levied on the consumer for the use of the service. To compound matters further, there are no substitute services immediately post disaster”.
The Chairman of the NTRC Mr. Curtiss Winston said, “I welcome this initiative and believe the results will allow the Commission to adopt new policies that would better protect the consumer post disaster. Most notably, if the supply side of the service is compromised then this should warrant an adjustment of the billing for the service”.
The NTRC wants to thank all who participated in the survey and is confident that the information gathered will lead to changes in how service providers deal with consumers overall and not just post disasters. The survey will also serve as a baseline for future comparisons and to assess the level of improvements made by the providers from the consumer’s perspective. It is our hope that key performance indicators from the providers will be collated and compared with this survey to assess how the different measures correlate and whether one maybe used as a reasonable proxy for the other. The results are posted on our Facebook page at www.facebook.com/ntrcdom and on our website at www.ntrcdom.org. The raw data is also available on request. Should you have any further issues, questions or disputes which have not been resolved with the service providers the NTRC encourages to contact them in order that a path to resolution may be realized.
Contact: Craig Nesty