ECTEL MNP Consumer Code of Conduct 

Mobile Number Portability Launches across the ECTEL region on Monday 3rd June 2019. 

Change your service provider without having to change your mobile telephone number.

Number portability offers a special enhancement to consumer choice in markets where there are more than one telephone service provider. Number portability or number porting, enables users to keep their current telephone number when switching from one telecommunications service provider to another. Removing the hassle/inconvenience of having to inform all of your contacts – family, friends, colleagues, customers, clients, etc.– that your telephone number has changed. It means that consumers can focus their decision on the important issues such as service quality and price. Simply, consumers may select the service provider of their choice and keep their telephone number.

Before number portability, switching to a new service provider also meant having to get a new telephone number. Enhancing consumer choice with the ability to ‘port’ their number, also promotes competition as providers compete to offer services and prices they believe to be most attractive to consumers.

From Monday 3rd June 2019, number portability for mobile or cellular telephone numbers will be available across the ECTEL region (the Commonwealth of Dominica, Grenada, the Federation of St Kitts and Nevis, Saint Lucia and St Vincent and the Grenadines).

Number portability for fixed or landline telephone numbers will be available at a later date once alternative fixed telephone services are available across the ECTEL region.

For further information, please contact 20 Cork Street Roseau Dominica

ECTEL at 5th Floor Baywalk Shopping Mall

Rodney Bay, P.O. Box 1886, Gros Islet, Saint Lucia.

Telephone: +1 758 458 1701/1702

Email: ectel@ectel.int

 

 

 

Mobile Number Portability Launches across the ECTEL region on Monday 3rd June 2019. 

Change your service provider without having to change your mobile telephone number. 

Number portability offers a special enhancement to consumer choice in markets where there are more than one telephone service provider. Number portability or number porting, enables users to keep their current telephone number when switching from one telecommunications service provider to another. Removing the hassle/inconvenience of having to inform all of your contacts – family, friends, colleagues, customers, clients, etc.– that your telephone number has changed.  It means that consumers can focus their decision on the important issues such as service quality and price. Simply, consumers may select the service provider of their choice and keep their telephone number. 

Before number portability, switching to a new service provider also meant having to get a new telephone number. Enhancing consumer choice with the ability to ‘port’ their number, also promotes competition as providers compete to offer services and prices they believe to be most attractive to consumers. 

From Monday 3rd June 2019, number portability for mobile or cellular telephone numbers will be available across the ECTEL region (the Commonwealth of Dominica, Grenada, the Federation of St Kitts and Nevis, Saint Lucia and St Vincent and the Grenadines). 

Number portability for fixed or landline telephone numbers will be available at a later date once alternative fixed telephone services are available across the ECTEL region. 

For further information, please contact NTRC Dominica on 20 Cork Street Roseau

ECTEL at 5th Level Baywalk Shopping Mall

Rodney Bay, P.O. Box 1886, Gros Islet, Saint Lucia.

Telephone: +1 758 458 1701/1702

Email: ectel@ectel.int

 

MNP Frequently Asked Questions Only

General Issues

  • What is mobile number portability?

o Mobile Number Portability (MNP) means you can keep your current mobile (or cellular) telephone number if you decide to change from one service provider (or operator) to another within an ECTEL region country (the Commonwealth of Dominica, Grenada, the Federation of St Kitts and Nevis, Saint Lucia and St Vincent and the Grenadines). In short, it is a process that allows you to change service providers without having to change your telephone number. So, switching between service providers would not mean having to go to the trouble of informing all your friends, family, colleagues, customers and clients that your telephone number has changed – it stays the same.

  • What is porting?

o Porting is the term used by the operators (or service provider) to describe the process which moves your telephone number from one operator to another.

  • When will number portability begin?

o You will be able to use the ECTEL MNP service from Monday 3rd June 2019. The Mobile Number Portability service is available to all mobile subscribers within in all ECTEL countries (the Commonwealth of Dominica, Grenada, St Kitts and Nevis, Saint Lucia and St Vincent and the Grenadines).

  • Can I port my fixed or landline number?

o No - You will NOT be able to port your fixed or landline phone at this time. Fixed number portability will be launched at a later date once alternative fixed line services are available in each ECTEL island.

  • Will I be able to keep my telephone number if I move to another ECTEL country?

o No, a number may only be ported within each ECTEL country.

  • Will number portability also mean that I can switch my mobile telephone number to my landline telephone phone service?

o No, mobile telephone numbers can only be ported to other mobile telephone service providers.

  • How much will it cost me?

o There are no charges for you to port your number. All porting (or switching) charges are met by the service providers.

o But your current provider may charge for unlocking your handset once you have ported your telephone number. You may wish to check with your current

                  Provider if handset unlocking charges will apply before you start the porting process. 

  • Where can I get more information about number portability? 
  • The NTRC and ECTEL has published information on number portability on their websites at [www.ntrc.dm NTRC’s Secretariat@ntrcdom.org ] or www.ectel.int/mnp.

For more information you may also contact the local NTRC [20 Cork Street Roseau Dominica. 767 4400627] or ECTEL’s Facebook page, https://www.facebook.com/ectel/, email mnp@ectel.int or telephone ECTEL at +1 758 458 1701.


 

 

NTRC & YOU

 

More on Number Portability

Mobile Number portability as easy 

What is Mobile Number Portability 

How to port your mobile phone 

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